Certificate III in Business (Medical Administration) — 100% Online
Train for medical reception and practice administration from home, at your own pace. Four dedicated medical units — terminology, medical accounts, patient records and privacy — inside a nationally recognised qualification from an RTO training Australians since 1991.
“caring, flexible, professional” — the way Sutherland Training has worked with students for more than three decades.
- 13 units, including 4 medical specialisation units
- Up to 12 months to finish, 100% online and self-paced
- $1,690 — subsidies of $380–$440 for eligible Queenslanders
- Built for medical receptionist, medical secretary and records roles
Enquire about this course
Fees, start dates and subsidy eligibility — no obligation. We'll get back to you by your preferred contact method.
What students say about the medical stream
Verbatim feedback from students who have completed or are completing medical administration units with Sutherland Training.
“Sutherland staff were always happy to answer questions and guide me through the tricky topics. Happy with the medical units — I definitely learnt more completing BSBMED302 Prepare and process medical accounts.”
“I loved doing the course online, every aspect of the portal was user friendly. The resources were very helpful — it assisted me in researching and then understanding certain aspects of the medical profession. It kept wanting me to learn more and more.”
“I was very impressed with how quickly my assessments were marked after submission. I am thrilled I completed the medical units as I now know the medical field is the career path I definitely want to pursue.”
“The few courses I have completed have helped me gain a full-time position in the Medical Sector. Would do all my courses through Sutherland.”
“I've been enjoying the course so far. So glad I didn't try to rely on prior learning for the computer course — I learned a LOT!”
“I am enjoying the course material, and have so far found it to be rewarding, and a great learning opportunity.”
Feedback collected directly from Sutherland Training students through course surveys. Names published with permission.
13 units — six core, three business electives, four medical
BSB30120 Certificate III in Business (Medical Administration) is delivered 100% online through our learner portal, with up to 12 months to complete it — or sooner if you want to move faster.
Four medical specialisation units
The units that make this qualification specific to working in a practice, clinic or hospital.
- BSBMED301 — Interpret and apply medical terminology
- BSBMED302 — Prepare and process medical accounts
- BSBMED303 — Maintain patient records
- BSBMED305 — Apply confidentiality, privacy and security principles
Six core units
The foundation every employer expects from a Certificate III holder.
- BSBCRT311 — Critical thinking in a team environment
- BSBPEF201 — Support personal wellbeing in the workplace
- BSBSUS211 — Participate in sustainable work practices
- BSBTWK301 — Use inclusive work practices
- BSBWHS311 — Assist with maintaining workplace safety
- BSBXCM301 — Engage in workplace communication
Three business electives
The practical office skills you'll use at a front desk every single day.
- BSBTEC301 — Design and produce business documents
- BSBTEC302 — Design and produce spreadsheets
- BSBPEF301 — Organise personal work priorities
A small Australian RTO that actually answers you
Sutherland Training has delivered accredited training since 1991 and has been a Registered Training Organisation since 2011. The thing students mention most often is how quickly someone gets back to them.
Genuinely medical-specific
Four dedicated units cover medical terminology, medical accounts, patient records and privacy — not a general business course with a medical label.
Real assessors, real replies
Students consistently report prompt, thorough responses to questions — including enquiries sent after hours or on weekends.
Genuinely self-paced
Open enrolment means you start when you're ready and work at a pace that fits around your job and family, with up to 12 months to finish.
Nationally recognised
BSB30120 is issued under the Australian Qualifications Framework by RTO #31956 — recognised by employers anywhere in Australia.
Subsidies for Queenslanders
Eligible Queenslanders can access $380 (concessional) or $440 (non-concessional) under the Career Start Program through DTET.
Culturally safe learning
Sutherland Training maintains a culturally safe learning environment for First Nations people.
Ready for a desk job in healthcare?
Tell us where you're at and we'll come back with fees, start dates and whether you're eligible for a subsidy. No obligation, and we'll contact you the way you prefer.
From enquiry to enrolled, without the runaround
Enquire
Send the form or call. Tell us what you're aiming at and how you'd prefer to be contacted — call, email or SMS.
LLND check
You complete a short Language, Literacy, Numeracy and Digital test so we can confirm the course is the right fit and set you up to succeed.
Enrol and log in
Open enrolment means no waiting for a term to start. You get access to the learner portal and your resources straight away.
Study at your pace
Work through 13 units with assessor support whenever you get stuck. Up to 12 months to complete, or finish sooner.
The roles this qualification is built for
The medical stream of BSB30120 is aimed squarely at administration roles inside general practice, specialist rooms, allied health and hospitals.
Delivered 100% online, so you can study from anywhere in Australia. Career Start subsidies apply to eligible Queenslanders.
Australian-owned, Sunshine Coast based, training since 1991
Sutherland Computer Training Pty Ltd, trading as Sutherland Training, has been delivering accredited training since 1991 and has operated as a Registered Training Organisation — RTO #31956 — since 2011.
The focus is narrow on purpose: nationally recognised business and medical administration qualifications, delivered online with flexible, student-focused support. The brand's own strapline is “caring, flexible, professional”, and the feedback students leave tends to be about exactly that — someone answering the phone, marking work quickly, and explaining things properly.
Set up properly before you start
A few practical things worth knowing before you enrol, so there are no surprises.
A computer or laptop less than five years old with a webcam and stable internet, plus Microsoft Word, PowerPoint and Excel.
You complete a Language, Literacy, Numeracy and Digital (LLND) test before enrolling. It is there to make sure the course is the right fit for you.
$1,690 for the full qualification, payable by direct deposit or credit card. Payment plans are available on enquiry, and eligible Queenslanders can access Career Start subsidies of $380 or $440.
Accredited & Recognised
Questions students ask before enrolling
Find out if this is the right course for you
- Fees, start dates and payment plan options
- Whether you're eligible for a Career Start subsidy
- What the four medical units actually cover
- What the LLND test involves before you enrol
Prefer to talk it through? Call 1300 540 497.
Certificate III in Business (Medical Administration)
Tell us how you'd like to be contacted — call, email or SMS — and we'll come back to you.